Meet the Speakers
Support leaders, practitioners, and community builders sharing real-world lessons and practical insights.
Meet the voices shaping this year’s Summit.
Our speakers are practitioners, leaders, and builders from across the support and customer experience world, here to share what’s working, what’s changing, and what they’ve learned along the way.
More speakers will be announced soon - check back as the lineup grows.
Our Incredible List of Speakers
Chief Customer Success Officer at Taimi: LGBTQ+ Dating AppJulia Matviichuk
How to Build a VoC System That Actually Moves the Needle
Get a practical guide to influencing more user-focused product decisions and embedding VoC into the product development cycle.
Conor Pendergrast
Founder of CustomerSuccess.cxRedesigning Support Roles for the AI Revolution
Leave with a clear vision of five evolved support roles your team can grow into, along with the confidence to show how AI can create a better way of working, not just more work.
Grace James
Head of Scale Success & Customer Education | VP of Support at Fathom.aiFuturespective - A Smarter Strategy for Catching Risks Early
Learn a clear, repeatable framework for running a Futurespective, plus a practical team exercise you can use immediately to derisk your most important work.