Tobi Davis is the Interim Head of Customer Success at Pupil Progress, where he leads post-sales strategy and operations. He focuses on building effective customer success practices that drive retention, growth, and long-term customer value.

Talk: Why Customer Support Is the New Sales Engine

Takeaways: Reframe support and sales as two sides of the same trust-building discipline, and learn how to use support-led conversations, problem solving, and value demonstration to create stronger customer confidence and more impactful buying decisions.