Fractional Customer Experience executive with 15+ years of experience helping SaaS and tech companies build and scale high-impact CX teams. Focuses on improving retention, loyalty, and revenue by designing clear, scalable systems. Recently partnered with ZF Group to unify global service operations.

Talk: Leading without Trust

Takeaways: Attendees will gain a practical framework for approaching and leading low-trust teams, helping them navigate skepticism, re-engage disengaged team members, and build credibility through consistent, intentional actions.