Support Driven Community

Got questions about support or running a support team? Get answers from our community of 3000+ folks that care deeply about support.

Recap Podcast

The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Support Driven EXPO

Support Driven Expo brings you a mix of talks and workshops focused on actionable takeaways to take your support skills and strategies to the next level.

Voices of Customer Support

Voices of Customer Support is our program to connect support professionals with companies that can give them a place to share their thoughts and ideas more widely. Create content and get your voice heard!

Upcoming Events

Tue 22

The Future of CX: Dallas

May 22 @ 8:30 am - 8:00 pm
Dallas TX
United States
Tue 22

SF Support Driven Monthly Happy Hour

May 22 @ 6:00 pm - 8:00 pm
San Francisco ca
us
Tue 29

Webinar: Let’s Talk… Outsourcing

May 29 @ 10:00 am - 11:30 am
Online-Pacific Time
United States

SD Expo: Support Driven IRL

Hi everyone, Is it June yet? I'm ready to see you all in real life. I'm ready to Expo! Because the Support Driven community is distributed all over the world, it functions in a similar way to a distributed workplace. We communicate and have fun without...

Announcing the 2018 Heads of Support Survey!

Support Driven is excited to offer a new gift to the community of customer support professionals: the 2018 Heads of Support Survey! This survey is an anonymous collection of data that will allow support leaders to see how similar companies are staffing and running...

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...

Support Driven Expo: Something for Everyone

Hi everyone, Some of the folks reading this post have been in support and in the Support Driven community for a long time. Others might be newer to the community and to support, and more still may be just now discovering support as a potential career...

Upcoming Support Webinar: Let’s Talk… Outsourcing

The topic of outsourcing can be confusing and scary. On May 29 at 10:00AM Pacific (5:00PM UTC), Shervin Talieh from PartnerHero will host a webinar with panelists Nykki Yeager from Figma and Mario Sansalone from Grindr to talk about what outsourcing is, how it works,...

Volunteer for Support Driven Expo!

Support Driven Expo is almost here. We are excited to start organizing day-of details, and we need your help! Volunteers will have the chance to contribute to and participate in Expo: meet attendees and speakers, provide support for the conference, attend sessions,...

5: Self-Care

After covering some highlights from the last week on the Support Driven Slack, our hosts are joined by Alison Groves and Sarah Betts to talk about self-care. They give some practical advice on how to avoid overworking and also some tips on choosing a company that...

SD Expo: Support Driven IRL

Hi everyone, Is it June yet? I'm ready to see you all in real life. I'm ready to Expo! Because the Support Driven community is distributed all over the world, it functions in a similar way to a distributed workplace. We communicate and have fun without...