Support Driven Community

 

Got questions about support or running a support team? Get answers from our community of 3500+ folks that care deeply about support.

 

Recap Podcast

The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Support Driven Leadership Summit

Support Driven Leadership Summit is a leadership conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.

Support Salary Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

Upcoming Events

Tue 25
Fri 28

SD Book Club (online via video)

September 28 @ 10:00 am - 11:00 am PDT
Oct 12

SD Book Club (online via video)

October 12 @ 10:00 am - 11:00 am PDT

Support Driven Expo Europe 2019: Apply to Speak

Support Driven is building an event in Europe! We are looking for speakers and workshop leaders for this brand new conference, Support Driven Expo Europe, to take place April 1-2, 2019 in Belgrade, Serbia. For SD Expo Europe 2019, our focus is on...

Summit Updates: Volunteers, Attendee Introductions, and Speakers!

Only seven weeks until Support Driven Leadership Summit! Do you have your ticket yet? It’s happening October 29 and 30 at HubSpot HQ, and we’re hard at work finalizing all the details to make it a great event. Keep reading for details on volunteers still...

12: Support Engineering

Our final episode of the season delves into the world of support engineering. What the heck is it, exactly? How can you make your first steps into support engineering? How can you sharpen your troubleshooting skills? All this and more, including highlights from...

12: Support Engineering

Our final episode of the season delves into the world of support engineering. What the heck is it, exactly? How can you make your first steps into support engineering? How can you sharpen your troubleshooting skills? All this and more, including highlights from...

11: Working with Product

This episode answers the question, "How the heck does support work with product?" You'll get insight from our guest, Andrea Saez from ProdPad. As always, we start with some highlights from the Support Driven Slack, and then end with a discussion about our favorite...