Support Driven Community


Got questions about support or running a support team? Get answers from our community of 3500+ folks that care deeply about support.


Recap Podcast

The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Support Driven Leadership Summit

Support Driven Leadership Summit is a leadership conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.

Support Salary Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

Upcoming Events

Fri 26

SD Book Club (online via video)

October 26 @ 10:00 am - 11:00 am PDT
Mon 29

Support Driven Leadership Summit Boston

October 29 @ 8:30 am - October 30 @ 5:30 pm EDT
Cambridge MA
United States

Summit Updates: Food, a Welcome Party, and the Event Guide

Support Driven Leadership Summit is a little over two weeks away! We’re looking forward to seeing everyone on October 29th at HubSpot HQ! Keep reading for information on the food at Summit, the welcome party details, the official event guide, and more! Food at Summit...

Support Driven Expo Europe 2019: Apply to Speak

Support Driven is building an event in Europe! We are looking for speakers and workshop leaders for this brand new conference, Support Driven Expo Europe, to take place April 1-2, 2019 in Belgrade, Serbia. For SD Expo Europe 2019, our focus is on...

12: Support Engineering

Our final episode of the season delves into the world of support engineering. What the heck is it, exactly? How can you make your first steps into support engineering? How can you sharpen your troubleshooting skills? All this and more, including highlights from...

Defining Core Values

A community is defined by it's culture and culture is shaped by core values. Core values express what's important to our community. The Support Driven community didn't start out with a set of core values that I came up with. Instead, the core values of the community...