Support Driven Community

Got questions about support or running a support team? Get answers from our community of 2000+ folks that care deeply about support.

Recap Podcast

The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Support Driven EXPO

Support Driven Expo brings you a mix of talks and workshops focused on actionable takeaways to take your support skills and strategies to the next level.

Voices of Customer Support

Voices of Customer Support is our program to connect support professionals with companies that can give them a place to share their thoughts and ideas more widely. Create content and get your voice heard!

Upcoming Events

May 09

SF Support Driven Monthly Morning Meetup

May 9 @ 8:30 am - 9:30 am
May 17

The Future of CX: New York

May 17 @ 8:00 am - 8:00 pm
New York NY
United States
May 22

The Future of CX: Dallas

May 22 @ 8:30 am - 8:00 pm
Dallas TX
United States

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...

Portland and Support Driven Expo: a perfect fit for sustainability and inclusion

Hi everyone! I received a message this week from a member of the Support Driven community asking, I’d really love to go to the Expo, but I have a nursing 6 month old. Are nursing children allowed to attend if worn (she wouldn’t be anywhere but attached to...

Support Driven Volunteer Stories

Hello everyone! I'm Rose and I've been with Support Driven since January. Before that, I did frontline support at a startup and had no idea a community existed. After getting to know Scott at a PDX meetup last summer, he introduced me to Support Driven and explained a...

Announcing the 2018 Heads of Support Survey!

Support Driven is excited to offer a new gift to the community of customer support professionals: the 2018 Heads of Support Survey! This survey is an anonymous collection of data that will allow support leaders to see how similar companies are staffing and running...

Support Driven Expo: Only 8 Weeks Away!

Hi everyone, A week ago, June seemed really far away. Plenty of time to take care of flights, hotels, schedules, pre- and post-Expo plans in Portland. Then I looked at the calendar and counted the weeks. Eight weeks! Something about eight weeks makes it...

Apply for a SD Expo 2018 Scholarship

We’re offering a few deserving recipients a free ticket to SD Expo through our popular scholarship program. The scholarship program is for anyone who wants to get better at support and for those looking to get into support as a career. If this describes you, we absolutely encourage you to apply.

How Customer Support Supercharges Product Development

Did you know Customer Support teams help the Product teams at every stage? Being a core part of day-to-day client interactions, support teams are super dynamic and help everyone in your organization. There is a strong connection between product developers, customer...

Support Driven Expo: I’m ready to learn

Hi everyone! When I think back on conferences I've been to, I remember good times meeting people. I remember conversations over meals, I remember laughter, I remember the city and the venue. But with rare exception, I don't remember content. One, three,...

4: Metrics

In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of course, food. Links: https://www.kayako.com/blog/hiring-customer-service-representatives/ Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guests: Nicholas Tang...

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...

Support Driven Volunteer Stories

Hello everyone! I'm Rose and I've been with Support Driven since January. Before that, I did frontline support at a startup and had no idea a community existed. After getting to know Scott at a PDX meetup last summer, he introduced me to Support Driven and explained a...