Support Driven Community



Got questions about support or running a support team? Get answers from our community of 4000+ folks who care deeply about support.



Recap Podcast

The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Support Driven Expo Europe 2019

SD Expo Europe will bring together the Support Driven community from Europe and beyond to share how we’re solving problems to move the industry and our careers forward.

Support Salary Survey

Each year Support Driven and Help Scout partner to anonymously survey customer support professionals about salary. Take the survey and read the 2018 study results.

Upcoming Events

Fri 18

Customer Contact Week: Nashville 2019

January 15 @ 8:00 am - January 18 @ 5:00 pm PST

2019 Customer Support Conferences

Over the past couple of weeks, we've seen lots of requests in the Support Driven Slack for information about upcoming conferences in 2019. Here's a list of events suggested by members of the community. This is a living list in chronological order -- we will update it...

Heads of Support Report: 2018

Support Driven is pleased to announce the results of the first Heads of Support Survey! Thank you to everyone who filled it out (over 150 of you!), and to all of our sponsors. Below is a link to the raw data, as well as a link to a PDF report containing interviews...

Announcing Support Driven Expo Europe

It's official: for the first time ever, Support Driven is building a conference in Europe. The event will take place April 1-2, 2019 at the Crowne Plaza at Vladimira Popovica 10 in New Belgrade, Serbia. Check out the Support Driven Expo Europe page for details,...

Support Driven Expo Europe – Update 2

There’s officially less than three months until SD Expo Europe, and the team is hard at work preparing for the big day. This week, we’re diving into the experience for conference visitors to ensure an incredible stay in Belgrade. Volunteer for Support...

CCW Nashville is coming up!

I am excited to attend Customer Contact Week's CCW Nashville next week. You may have seen us Tweeting about it from the Support Driven Twitter account, and maybe some of you picked up discounted tickets through our partnership with CCW. If you haven't but would like...

Kickstarting Support Driven Expo Europe

We have some amazing people in our community that live in Europe, and I'm excited to bring everyone together for our very first Support Driven Expo Europe conference on April 1-2 in Belgrade, Serbia. It's going to be 2 days of talks, workshops, and panels focused on...