Support Driven Community

Got questions about support or running a support team? Get answers from our community of 3000+ folks that care deeply about support.

Recap Podcast

The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Support Driven EXPO

Support Driven Expo brings you a mix of talks and workshops focused on actionable takeaways to take your support skills and strategies to the next level.

Voices of Customer Support

Voices of Customer Support is our program to connect support professionals with companies that can give them a place to share their thoughts and ideas more widely. Create content and get your voice heard!

Upcoming Events

Tue 29

Webinar: Let’s Talk… Outsourcing

May 29 @ 10:00 am - 11:30 am
Online-Pacific Time
United States
Jun 13

SF Support Driven Monthly Morning Meetup

June 13 @ 8:30 am - 9:30 am
San Francisco CA
Jun 20

The Hike

June 20 @ 2:00 pm - 5:00 pm

SD Expo: Support Driven IRL

Hi everyone, Is it June yet? I'm ready to see you all in real life. I'm ready to Expo! Because the Support Driven community is distributed all over the world, it functions in a similar way to a distributed workplace. We communicate and have fun without...

Announcing the 2018 Heads of Support Survey!

Support Driven is excited to offer a new gift to the community of customer support professionals: the 2018 Heads of Support Survey! This survey is an anonymous collection of data that will allow support leaders to see how similar companies are staffing and running...

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...

Productive Support Pro ≠ Good Manager?

Let’s say your user base is growing, and your Support team is, too. You’re the head of the team, but need to redistribute some of the leadership responsibility. You decide to promote one of your team members into a management role. Who do you immediately start...