Support Driven Community

Got questions about support or running a support team? Get answers from our community of 2000+ folks that care deeply about support.

Recap Podcast

The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Support Driven EXPO

Support Driven Expo brings you a mix of talks and workshops focused on actionable takeaways to take your support skills and strategies to the next level.

Voices of Customer Support

Voices of Customer Support is our program to connect support professionals with companies that can give them a place to share their thoughts and ideas more widely. Create content and get your voice heard!

Upcoming Events

Wed 25

Measuring your Team’s Success – Join us at MeetUp HQ!

April 25 @ 6:30 pm - 8:30 pm
New York NY
us
Thu 26

Join the 2nd Athens Support Driven Meetup!

April 26 @ 7:00 pm - 10:00 pm
Athens
gr
May 09

SF Support Driven Monthly Morning Meetup

May 9 @ 8:30 am - 9:30 am

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...

Portland and Support Driven Expo: a perfect fit for sustainability and inclusion

Hi everyone! I received a message this week from a member of the Support Driven community asking, I’d really love to go to the Expo, but I have a nursing 6 month old. Are nursing children allowed to attend if worn (she wouldn’t be anywhere but attached to...

Getting the Lay of the Land with Customer Service AI tools

First things first: AI is not coming for your job. However, AI tools are fast becoming part of daily workflows, and as customer service professionals, we will all be incorporating AI tools into our jobs. As customers, we know the frustrations, like knowledge bases...

How Customer Support Supercharges Product Development

Did you know Customer Support teams help the Product teams at every stage? Being a core part of day-to-day client interactions, support teams are super dynamic and help everyone in your organization. There is a strong connection between product developers, customer...

4: Metrics

In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of course, food. Links: https://www.kayako.com/blog/hiring-customer-service-representatives/ Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guests: Nicholas Tang...

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...

Support Driven Volunteer Stories

Hello everyone! I'm Rose and I've been with Support Driven since January. Before that, I did frontline support at a startup and had no idea a community existed. After getting to know Scott at a PDX meetup last summer, he introduced me to Support Driven and explained a...

Combining 2 Great Ideas

Serving the Support Driven community is at the heart of everything we do and I'm always looking for ways we can bring more value to the community. Sometimes that leads to mashing up ideas that we're familiar with, like combining webinars with an AMA in the Support...