Support Driven Community

Got questions about support or running a support team? Get answers from our community of 3000+ folks that care deeply about support.

Recap Podcast

The SD Recap podcast shares the best conversations from customer support professionals in the Support Driven community. Keep up to date with the industry on your terms and on your schedule.

Support Driven Leadership Summit

Support Driven Leadership Summit is a leadership conference that brings leaders in customer support, customer success, and operations together to help you become a better leader.

Voices of Customer Support

Voices of Customer Support is our program to connect support professionals with companies that can give them a place to share their thoughts and ideas more widely. Create content and get your voice heard!

Upcoming Events

Tue 24

SF Support Driven Monthly Happy Hour

July 24 @ 6:00 pm - 8:00 pm
Aug 08

SF Support Driven Happy Hour

August 8 @ 6:00 pm - 8:00 pm

Announcing Aspire: Support Driven’s Career Mentoring Program

I’m excited to announce that today we’re kicking off the next iteration of Aspire, Support Driven’s career mentoring program. The intent of Aspire is to match customer facing professionals with mentors who can help them advance their careers, provide perspective,...

Announcing Support Driven Leadership Summit in October 2018!

Hi, y’all! I’m Sarah and I recently joined Support Driven as the Event Coordinator for this fall’s Summit. I’ll be working out all the details for the event and will be your go-to person if you’ve got any questions along the way. I’m really excited to make Summit a...

Announcing the 2018 Heads of Support Survey!

Support Driven is excited to offer a new gift to the community of customer support professionals: the 2018 Heads of Support Survey! This survey is an anonymous collection of data that will allow support leaders to see how similar companies are staffing and running...

Day in the Life: Alison Groves

When I tell people I “work from home”, I get a lot of the same questions. “Do you just work in your pjs all day?” How do you keep yourself from just watching tv all day long?!” “Do you not just constantly get distracted by all of the things you need to get done around...

8: Machine Learning and Automation

Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO Our hosts are joined by Diego Ventura to discuss machine learning and automation. You’ll learn if robots will take your job, if you’re ready to dive into machine learning and some practical steps...

Support Driven Expo 2018 Recap

Support Driven Expo 2018 is a wrap! As promised, here is a roundup of some of the photos you all shared via the event app. Before we get to the photos, I want to share a super quick recap of Expo with you. Links Photos: SDX 2018 SmugMug album Slide decks: Support...