Support Driven Summit

A dedicated in-person conference for Heads of Support and Senior Leaders in Customer Support and Customer Experience.

March 18 -20 | Austin, TX

Capital Factory, Voltron Room
701 Brazos St, Austin, TX 78701, United States

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Gain insights from industry leaders driving growth and championing the importance of Customer Support and Customer Experience.

As a senior leader, your strategic decisions directly shape your organization's success. There’s no manual for the challenges you face or the economic landscape you’re navigating.

Presenters

Unlocking the Strategic Power of Support to Drive Value

Marilyn Lin
Customer Experience and Founding Principal, Lotus Group International | ex Salesforce and Oracle
Leading Support Teams Through Uncertainty and Change

Hayden Mills
Director of Customer Experience, Alloy | ex-hims, Dollar Shave Club
Selecting and Implementing AI Tools That Deliver Results

Arturo Suarez Martir
Global Customer Success Leader, PagerDuty | ex Rundeck and Rogue Wave Software
CX Isn’t Enough: How to Combine Data, Stakeholder Management, and Scrum Methodologies to Drive Real Business Results.

Thaysa Starling
Founder, DEX | ex DiDi and 99
Empowering Teams with Actionable Performance Management Strategies and Frameworks

Alisha Joseph
Senior Operations, Invisible | ex Tovala and Uber Freight
Measuring What Matters to Create Experiences That Last

Nate Brown
Head of CX Advisory, Metric Sherpa | ex Broadcast Music, Inc