Check out this video featuring Kenji Hayward, our upcoming speaker for Expo, where he discovers how his 12-year journey in support, including managing teams at various scales, drives his mission to foster excitement and curiosity about AI's positive impact on support roles.

Check out this video featuring Elyse Mankin our upcoming speaker for October’s Expo, where she shares insights on strengthening support-product relationships to prioritize customer needs effectively. Get a sneak peek of her compelling ideas before she takes the stage in Las Vegas, NV.

Check out this video featuring Emma Charles our upcoming speaker for October’s Expo where she shares her experiences at Everbridge and how empathy helps build strong customer relationships and enhance support effectiveness. Get a sneak peek of her compelling ideas before she takes the stage in Las Vegas, NV.

Check out this video featuring Stacy Justino our upcoming speaker for October’s Expo where she explores the significance of self-driven career development, the challenges people face in defining their goals, and the value of breaking down aspirations into manageable steps for growth.

Check out this video featuring Andrew Rios our upcoming speaker for October’s Expo where he discusses the importance of creating a support report that provides valuable insights to different teams within an organization. Get a sneak peek of his compelling ideas before he takes the stage in Las Vegas, NV.

Check out this video featuring Declan Ivory, where he discusses the evolving landscape of customer support as well as the integration of AI to improve customer experience, emphasizing proactive and consultative approaches, knowledge management, quality assurance, and optimizing conversation design for seamless interactions in a transformed customer journey

Check out this video featuring Nate Kermit where he discusses the importance of balancing leadership and management in customer support teams and the value of treating team members as valued partners, emphasizing that it leads to success and growth for both individuals and the organization. Get a sneak peek of his compelling ideas before he takes the stage in Las Vegas, NV.

Check out this video featuring Caitlin Parnell where she discusses the importance of building resumes beyond technical skills, emphasizing the value of storytelling and character-driven qualities for job applicants and employers.

Check out this video featuring Erin Ozolins where she discusses the importance of hiring outside the box for customer experience leaders, emphasizing how diverse backgrounds, such as music, teaching, and retail, can bring valuable skills and perspectives to support teams, enriching the overall customer service experience and team dynamics.

Check out this video featuring Brian Levine where he discusses the importance of establishing and maintaining a source of truth in knowledge management, emphasizing the need for clarity, data accuracy, and cross-functional alignment within organizations.

Check out this video featuring Craig Crisler where he discusses the importance of navigating the legal and ethical aspects of AI in support, highlighting the challenges and potential pitfalls in using AI tools while protecting client data and ensuring compliance with evolving regulations.

Check out this video featuring Elec Boothe where he discusses his passion for structured troubleshooting and offers valuable advice on framing problem statements for efficient ticket resolution in the support engineering realm, emphasizing the importance of understanding customer issues.

Check out this video featuring Jen Weaver where she discusses the importance of agile knowledge management, offering practical strategies and tips for knowledge managers to save time, improve recognition, and enhance their skills in the support industry. Get a sneak peek of her compelling ideas before he takes the stage in Las Vegas, NV.