Neal Travis is the Head of CX & Operations at AIHR (Academy to Innovate HR), where he focuses on scaling customer experience practices and driving meaningful business outcomes. He has helped grow the company from an early-stage startup into a global team by building customer-focused operations that maximize value. Neal is passionate about supporting the growth of customer professionals and founded Growth Support to help others develop and succeed in modern customer-facing careers.

Talk: Linking Business Impact through the Support Value Chain

Takeaways: Learn how to clearly demonstrate the link between support activities and outcomes, and broader organizational results.