Grace J. is a Program Manager for Strategic Programs at Intercom, where she focuses on driving cross-functional initiatives that improve customer experience and operational efficiency. She works closely with teams across the business to align strategy, streamline processes, and deliver impactful programs. Grace is passionate about connecting people, systems, and insights to create more effective and scalable customer operations.

Talk: Futurespective - A Smarter Strategy for Catching Risks Early

Takeaways: Learn a clear, repeatable framework for running a Futurespective, plus a practical team exercise you can use immediately to derisk your most important work.