Founder of CustomerSuccess.cx, focused on helping B2B SaaS companies improve support performance and scale more effectively. With nearly a decade at Expensify, specializes in identifying gaps in support systems, ownership, and processes, especially when tools like Intercom and Fin are not delivering expected results. Passionate about turning support operations into structured, high-impact systems and helping teams build clarity, accountability, and long-term scalability.

Talk: Redesigning Support Roles for the AI Revolution

Takeaways: Leave with a clear vision of five evolved support roles your team can grow into, along with the confidence to show how AI can create a better way of working, not just more work.