As Chief Customer Success Officer at Taimi, a leading LGBTQ+ dating app, she leads customer-facing teams focused on building inclusive, high-quality user experiences. With experience supporting products like Hily and Taimi, she specializes in scaling support, moderation, and user research teams while embedding data-driven decision-making across the organization. She is passionate about creating seamless customer experiences, leveraging automation and AI to improve efficiency, and empowering teams to turn user insights into better product outcomes.

Talk: How to Build a VoC System That Actually Moves the Needle | The Hardest and Most Important Transition in Leadership

Takeaways: Attendees will learn practical ways to influence more user-focused product decisions by embedding VoC into the product development cycle, helping ensure customer insights consistently shape what gets built.

They’ll also gain key principles for evolving their management style, with a focus on leading more strategically, empowering teams, and building long-term impact as they transition into more senior roles.