As Chief Customer Success Officer at Taimi, a leading LGBTQ+ dating app, she leads customer-facing teams focused on building inclusive, high-quality user experiences. With experience supporting products like Hily and Taimi, she specializes in scaling support, moderation, and user research teams while embedding data-driven decision-making across the organization. She is passionate about creating seamless customer experiences, leveraging automation and AI to improve efficiency, and empowering teams to turn user insights into better product outcomes.

Talk: How to Build a VoC System That Actually Moves the Needle

Takeaways: Get a practical guide to influencing more user-focused product decisions and embedding VoC into the product development cycle.