CX Operations Manager at Manychat, focused on building and optimizing customer experience operations at scale. Works on improving support processes, driving efficiency, and ensuring teams have the systems needed to perform at a high level. Passionate about using data and operational insights to enhance customer journeys, streamline workflows, and create consistent, high-quality support experiences.

Talk: The Hidden Jobs AI Created in Customer Experience

Takeaways: Attendees will leave understanding that AI in CX doesn’t replace roles but creates entirely new ones, along with a clearer view of what it takes to define these roles, hire for the right skills, and integrate them effectively into teams so they deliver real impact.