Supports COOs and VPs of CX at Series A–C SaaS companies in turning support into a trusted source of decision-making. Focuses on identifying where support data loses signal and rebuilding the systems, taxonomy, and processes needed to produce reliable insights. Leads structured Support Operations Audits that uncover gaps and prioritize high-impact fixes. Background in finance and support operations, with experience building scalable systems and Voice of Customer programs that directly influence product and business strategy.

Talk: How Smarter Tagging Drives Better Decisions

Takeaways: When tags reflect real customer problems, they stop being busywork and become a powerful tool—surfacing meaningful insights, guiding team priorities, and driving better decisions across support and product.