Chief Executive Officer at Qualiteam.ai, leading an AI platform that helps companies evaluate and improve the quality of customer conversations at scale. Focused on product strategy, go-to-market, partnerships, and client discovery to drive meaningful business outcomes. Driven by a passion for new technologies and continuous progress, with a commitment to improving systems, communication quality, and unlocking growth opportunities through AI.

Talk: Building an AI-Driven Quality Loop in Customer Support

Takeaways: You’ll leave with a ready-to-use framework for an AI-assisted quality management system, including what to automate first, how to set up calibration and escalation paths, how to increase coverage without adding headcount, and which KPIs best demonstrate improvements in customer experience, team performance, and retention.