Customer-focused support professional with 7+ years of experience helping SaaS users get real value from the products they use while translating customer needs into actionable product insights. Has worked with companies including Automattic, Whereby, and Passion.io, operating at the intersection of support and product to improve customer journeys and inform roadmaps. Brings a unique background in social work, with strong skills in communication, empathy, and de-escalation, and is passionate about building better support systems, documentation, and customer experiences.

Talk: Introvert ≠ Shy!

Takeaways: Outgoing introverts and shy extraverts exist, and understanding these nuances is key to building more inclusive environments where different communication and energy styles are recognized and supported.