Darta Rina Türkmen is the Head of Customer Experience at Whimsical, where she leads efforts to build thoughtful, high-quality customer experiences. She focuses on creating scalable support systems, aligning teams around customer needs, and driving continuous improvement across the customer journey.

Talk: The Hidden Costs of Switching Support Tools

Takeaways: Support tools shape team behavior more than we often realize. For async teams especially, the support environment isn’t just about features, it directly influences how connected teams feel and how human the customer experience becomes.