Head of Customer Care at SafetyWing, focused on delivering exceptional customer experiences for a global community of remote workers and digital nomads. A certified transformational coach, they are passionate about helping individuals grow, building strong teams, and fostering a culture of learning, development, and continuous improvement.

Talk: Build Better Teams with Boundaries Not Bureaucracy

Takeaways: They will leave with practical tools, including how to build a team social contract that sets clear expectations for behavior and collaboration, and a simple, effective approach to defining decision boundaries so teams can move faster with clarity, ownership, and accountability.