Director of Technical Operations at RapidSOS, focused on driving operational efficiency and solving complex problems. Brings expertise in process improvement and customer relationship management to build streamlined, high-impact operations.

Talk: What Leaders Get Wrong (and Right) When Building Global Support Teams

Takeaways: Attendees will leave with a clearer understanding that building global support teams is less about tools and coverage and more about intentional design. They’ll see how everyday decisions shape trust and equity across regions, gain a practical lens to spot bias toward certain geographies, and walk away with the confidence to build teams that feel genuinely inclusive, not just distributed.