Senior Director of Customer Support at Braze, leading regional technical support across APAC with deep expertise in CRM and customer engagement platforms. Brings a strong background in software engineering, technical support, and process consulting, with experience in Agile and SAFe environments. Focused on building effective support teams, improving processes, and delivering high-quality customer outcomes across global, multi-location teams.

Talk: Scaling with Purpose - A Win-Win-Win Self-Serve Strategy

Takeaways: Attendees will gain first-hand insight into how to secure cross-departmental alignment and support to successfully drive and implement a self-serve strategy.