As Chief Customer Success Officer at Taimi, a leading LGBTQ+ dating app, she leads customer-facing teams focused on building inclusive, high-quality user experiences. With experience supporting products like Hily and Taimi, she specializes in scaling support, moderation, and user research teams while embedding data-driven decision-making across the organization. She is passionate about creating seamless customer experiences, leveraging automation and AI to improve efficiency, and empowering teams to turn user insights into better product outcomes.

Talk: The Hardest and Most Important Transition in Leadership

Takeaways: Attendees will learn key principles for transforming their management style as they move into more strategic leadership roles, including how to build stronger teams, delegate more effectively, and create long-term impact beyond day-to-day execution.