JUNE 21-22, 2018 PORTLAND, OREGON

Helping You Take the Next Step in Customer Support

Support Driven Expo brings together hundreds of people from the Support Driven community to share how we’re solving problems and moving the industry and our careers forward. We’re gathering some of the best folks in customer support to help you take the next step as a professional, leader, and in your career.

Support Driven Expo is for:

  • Support professionals looking to learn a new skill or develop an existing one. Learn best practices, from essential support skills to working with data, and everything in between.
  • Leaders of support teams and departments motivated to move their teams forward and to prepare for what’s next in customer support. There are no easy answers in leadership. See how different companies solve problems similar to yours.
  • People who are curious about a career in customer support. Feel welcome in an inclusive environment to learn how people in support are building their careers, and see if a career in support is right for you.
  • People who support diversity and inclusion in customer support. Diversity and inclusion benefits all of us and this is a place to share and learn from each other’s experiences.

Please take a minute to review our Code of Conduct for the Support Driven community.

TALKS AND WORKSHOPS

Talks and workshops at Expo are brought to you with support situations and perspectives in mind so you can apply them right away. You’ll hear how diverse organizations, from e-commerce to SaaS to nonprofits and more, handle the same types of challenges you face.

SUPPORT BAR

Think of the Genius Bar with some of the smartest and most knowledgeable companies in customer support. Our trade show sponsors work with hundreds of companies solving very specific problems. You can benefit from their experience by booking a time to discuss your challenges.

Featured support barIncident response audit with Statuspage

CAREER UNCONFERENCE

We’re big believers and supporters of customer support as a career. The career unconference provides a time and space to explore different themes such as:

  • Getting started in customer support
  • Being a woman in this industry
  • Moving into management
  • Being a person of color in this industry
  • Moving into senior leadership

The unconference gathers the people most interested in these themes to decide the topics they want to talk about.

COMMUNITY MEETUPS

Hundreds of people from the Support Driven community will be coming to Expo. It’s an opportunity to gather around common interests like food, coffee, beer, and more for those arriving early or staying after the conference. Got an idea for a meet up? Tell us about it!

Featured meetup – The Pre-Expo Hike

HOW TO EXPO

You don’t need to go to every talk and workshop – also, it’s not possible since there are several of them happening at the same time. Look through the schedule of events before you arrive or while you are eating or taking a break. Figure out which sessions you want to see the most. Spread out your time between sessions, support bar, career unconference, networking, and breaks.

Speaking of breaks – conferences are exhilarating, but can also be exhausting. Give your brain a break! Grab a quiet spot in one of the many nooks in the Pavilion, spend some time at the library next door, or take a quick walk. Come back invigorated.

SCHEDULE

We’ll be updating the schedule frequently as we finalize the details. Personalize and plan your time at Expo with community meetups, sessions, and more!

Community meetups are informal get togethers before and after the session on Thursday and Friday. It’s a great way to spend some time meeting fellow support professionals if you’re arriving early on Wednesday or staying after on Saturday. We’re working with different folks to set them up so check back for updates.

 

June 21-22, 2018

Wednesday, June 20Community led meetups


Thursday, June 21, 9-5pmSCHEDULE


Friday, June 22, 9-5pm SCHEDULE


Saturday, June 23Community led meetups

TALKS AND WORKSHOPS

Maia Olson
TextExpander


How To Automate AND Sound Like a Human

Kimberly Bringas
Olark


Self Care Matters For Remote Teams: A Manager’s Guide For Why and How

Antonio King
Shinesty


CSAT: It’s almost dead

Diana Potter
Qwilr


Negotiate All The Things                                                                        

Yasasree Nerayanuri
Freshdesk


So, are you ready to start a customer success team?

Denise Williams
Automattic


Advanced Tetris: Solving Your Remote Team’s Weekend Staffing Puzzle

Wanda L. Scott
WLS Enterprises


Leadership – Fostering Accountability, Adaptability & Resilience

Christopher Martinez
Idiomatic


Finding the right data to make the product team take action

Lana Lee
Zuora


5 Tips to Increase Employee Participation in Your Community

Rachel Berry
GitHub


Measure All The Things: Optimizing your daily workflow with data

Abbey Fox
Intercom


How to Take Care of Each Other: Supporting Support Teams

Mathew Patterson
Help Scout


Curiosity: Death to cats, life to support

JOIN THESE COMPANIES AT EXPO

ActBlue

Airbnb

Appcues

Atlassian (Statuspage)

Automattic (WordPress.com)

Bugsnag

CBT Nuggets

ClickFunnels

Clubhouse Software

Discogs.com

Freshdesk

Geckoboard

GitHub

Guru

Handshake

Help Scout

Heroku

HubSpot

Hudl

Idiomatic

Illuminate Education

Import2

Intercom

ITHAKA

Jama Software

Lucid Meetings

Magoosh

MailChimp

Nerd Fitness

Netlify

Olark

Orion Labs

PartnerHero

PDX Women in Tech

Plaid

PlanGrid

Planning Center

Portland State University

Qwilr

ReRack

TextExpander

Tuff

Udemy

Zuora

IN PARTNERSHIP WITH

ORGANIZED BY