SD Expo Support Operations

SUPPORT DRIVEN EXPO
Las Vegas, NV - August 10 - 12, 2025

INSIGHTS FROM SUPPORT OPERATIONS INNOVATORS

From implementing advanced ticketing systems to developing comprehensive knowledge bases, support operations professionals are at the forefront of innovation in customer service. By learning from their experiences and best practices, you can gain valuable insights into how to optimize your own support operations.

What is Support Driven Expo?

6 tracks full of focused sessions that you and your team can mix and match to customize a program that best suits your needs - check out all the tracks!
Talk sessions presented by practitioners with hands-on experience from the Support Driven community
Every session is screened to help you learn - no sales demos and no product pitches
Designed to help you learn from presenters and attendees in a safe environment that facilitates deeper conversations about your challenges and ideas

Talks

From Insight to Action w/ the EASI Matrix

Chris Carter | Founder / Principal Consultant at Drivetrain Solutions
Getting the Green Light to Hire Humans

Lexi Horn | Director Customer Experience at Calming Co
Snappy solutioning by building tools with ChatGPT

Peter Peckarsky | Strategy & Enablement at GoFundMe
New to Outsourcing? How not to mess it up

Nadira Garufi | Director Of Customer Service and Operations at Horatio
QA Is a Mess Everywhere but Here’s What’s Working

Jen Weaver | Head of Customer Engagement at Tettra
Scaling Leadership with Coaching

Anna Fink | Software Support Team Coach at Infinite Campus
Building a CX Operations Team with no dedicated headcount

Andrew Rios | Founder of RIOS MGMT
Beyond the Queue: The New Roles Shaping the Future of CX

Susana de Sousa
The Service Analytics Is Broken

Marcel Barrera | CSO & Co-Founder of serviceMob Inc.
How Support Operations Can Thrive During the Holiday Rush

Rita Saoud | Senior Vice President at Horatio