SD Expo Support Operations
SUPPORT DRIVEN EXPO
Las Vegas, NV - August 10 - 12, 2025
INSIGHTS FROM SUPPORT OPERATIONS INNOVATORS
From implementing advanced ticketing systems to developing comprehensive knowledge bases, support operations professionals are at the forefront of innovation in customer service. By learning from their experiences and best practices, you can gain valuable insights into how to optimize your own support operations.
What is Support Driven Expo?
6 tracks full of focused sessions that you and your team can mix and match to customize a program that best suits your needs - check out all the tracks!
Talk sessions presented by practitioners with hands-on experience from the Support Driven community
Every session is screened to help you learn - no sales demos and no product pitches
Designed to help you learn from presenters and attendees in a safe environment that facilitates deeper conversations about your challenges and ideas
Talks
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From Friction to ROI: Prioritizing Experience Improvements with the EASI Matrix
Chris Carter | Founder / Principal Consultant at Drivetrain Solutions
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When to Throw People at the Problem
Lexi Horn | Director Customer Experience at Calming Co