SD Expo Career Development

SUPPORT DRIVEN EXPO
Las Vegas, NV - May 14-15, 2024

GROW YOUR CAREER YOUR WAY

Whether you're charting your course through the bustling streets of community engagement or exploring new avenues of skill development, join our speakers and they delve into details of career journeys in customer support.

What is Support Driven Expo?

8 tracks full of focused sessions that you and your team can mix and match to customize a program that best suits your needs - check out all the tracks!
Talk sessions presented by practitioners with hands-on experience from the Support Driven community
Every session is screened to help you learn - no sales demos and no product pitches
Designed to help you learn from presenters and attendees in a safe environment that facilitates deeper conversations about your challenges and ideas

Talks

Troubleshooting like Batman: General Purpose Troubleshooting Principles

Presenter: Brie Carranza (GitLab)
Takeaway: Attendees will walk away with a specific set of principles they can use on the very next ticket they take. This doesn't make support engineering easy but it does make it a bit easier.
Attendee Experience Level: Beginner (0-3 years)
I Made Myself a New Role, Now What?

Presenter: Adrienne Soong (ActiveCampaign)
Takeaway: Becoming an IC (individual contributor) gives you freedom, but you have to figure out how you want to navigate information dissemination, professional relationships, and career growth.
Attendee Experience Level: Beginner (0-3 years)
Growing Your Value Beyond the Queue

Presenter: Abby Armada (Flickr)
Takeaway: Resources and thoughts around how to grow a career in support with their strengths and interests in mind.
Attendee Experience Level: Beginner (0-3 years)
Don’t Sleep on Self-care: Strategies for Workplace Well-being

Presenter: Blair Glass (YNAB)
Takeaway: Self-care strategies help you maintain personal well-being, resilience, and overall job satisfaction—things that are necessary to thrive in your career.
Attendee Experience Level: Beginner (0-3 years)
A Guide to Growth in Uncomfortable Situations

Presenter: Cameron Mitchell (Help Scout)
Takeaway: A better understanding of how to measure the value we as support professionals add to our respective organizations, helping you grow your own career in the process.
Attendee Experience Level: Intermediate (3-5 years)
Turning Challenges & Difficult Conversations into Leadership Opportunities

Presenter: April Buske (Text in Church)
Takeaway: Turn difficult conversations and challenges into opportunities for leadership and constructive collaboration across your organization.
Attendee Experience Level: Intermediate (3-5 years)
My Story - Turning Layoffs into Your Next Career Chapter

Presenter: Francis Labi (Language I/O)
Takeaway: Managing your mental health amidst layoff and preparing for your next opportunity.
Attendee Experience Level: Beginner (0-3 years)
Flexible Schedules and Working at Home with Kids

Presenter: Sofia Hergenrader (YNAB)
Takeaway: With the right flex work policies, it is possible for someone to be a high performing support specialist (particularly for email and chat support) while also acting as the primary caregiver for their children.
Navigating Your Career Journey with Confidence

Presenter: Wayne Worthington (HiOperator)
Takeaway: Learn how to confidently navigate the interview process and present your best self to secure your desired career opportunity.
Forging a Path into Support Engineering

Presenter: Yvette Johns (Fly.io)
Takeaway: Attendees will gain useful advice and strategies to help them understand how to pursue a rewarding career in support engineering and get started building useful tools for their support team.
Attendee Experience Level: Beginner (0-3 years)