SD Expo AI

SUPPORT DRIVEN EXPO
Las Vegas, NV - August 10 - 12, 2025

HERE TO CHANGE HOW WE WORK

AI continues to be a hot topic in Support, and we are already seeing impacts on the Customer Support industry. Learn how people across the Support Driven community are implementing AI in their customer support organizations to support their teams.

What is Support Driven Expo?

  • 6 tracks full of focused sessions that you and your team can mix and match to customize a program that best suits your needs - check out all the tracks!

  • Talk sessions presented by practitioners with hands-on experience from the Support Driven community

  • Every session is screened to help you learn - no sales demos and no product pitches

  • Designed to help you learn from presenters and attendees in a safe environment that facilitates deeper conversations about your challenges and ideas

Talks

  • Scale your VOC Program from manual tagging to AI

    Rebecca Blount | Associate Director, Customer Strategy & Operations at Coterie

  • Leveraging Support Archetypes to Transform AI Skeptics into Advocates

    Phoebe Killick | Senior CS Specialist at Front

  • Prompt Engineering for Customer Support: Best Practices and Learnings

    Michael Fester | Co-Founder of Markprompt

  • AI and the Heart of Career Growth

    Tamara Wall | Head of Support at Common Room

  • Humans with AI brain

    Megha Rawat | Head of Support at DevRev

  • AI Won’t Replace You – But Agents Who Use AI Will

    April Troester | Chief Customer Officer at Wysh

  • Fostering an Experimentation Mindset to Teach AI Skills

    Mariena Quintanilla | CEO and Founder of Mellonhead

  • Scaling and Automating Support, the Zapier Way

    David Janssen | Team Lead, Global Support at Zapier

  • How to 10x your AI agent performance

    Rahul Asati | CTO & Co-founder of Atlas

  • AI-led QA Insights

    Emiliano Rodríguez-Wyler | Senior Account Executive at Zendesk

  • Less Typing, More Solving with Video AI Workflows

    Sachin Lad | Chief Technology Officer at Zight

  • Beyond the Hype: Practical AI for Support Teams in 2025

    Prem Viswanathan | CTO & Co-Founder of SwiftCX

  • Market Update and a Proven Approach to AI in Support

    Josh Solomon | Vice President of Sales & General Manager at Ask-AI

  • What AI can’t automate: Creating brand love in customer support

    Ryan Wang | Co-founder/CEO of Assembled