SD Expo AI

SUPPORT DRIVEN EXPO
Las Vegas, NV - August 10 - 12, 2025

HERE TO CHANGE HOW WE WORK

AI continues to be a hot topic in Support, and we are already seeing impacts on the Customer Support industry. Learn how people across the Support Driven community are implementing AI in their customer support organizations to support their teams.

What is Support Driven Expo?

  • 6 tracks full of focused sessions that you and your team can mix and match to customize a program that best suits your needs - check out all the tracks!

  • Talk sessions presented by practitioners with hands-on experience from the Support Driven community

  • Every session is screened to help you learn - no sales demos and no product pitches

  • Designed to help you learn from presenters and attendees in a safe environment that facilitates deeper conversations about your challenges and ideas

Talks

  • From Feedback to Function: AI-Powered Transformation of Voice of the Customer Data

    Rebecca Blount | Associate Director, Customer Strategy & Operations at Coterie

  • From Skeptics to Advocates: Leveraging Support Archetypes to Optimize AI Adoption

    Phoebe Killick | Senior CS Specialist at Front

  • Prompt Engineering for Customer Support: Best Practices and Learnings

    Michael Fester | Co-Founder, at Markprompt

  • Tech with a Heartbeat: Guiding Support Careers in the AI Era

    Tamara Wall | Manager, Product Support at Culture Amp

  • Humans with AI brain

    Megha Rawat | Head of Support at DevRev

  • AI Won’t Replace You – But Agents Who Use AI Will

    April Troester | Chief Customer Officer at Wysh