SD Expo Knowledge Management

SUPPORT DRIVEN EXPO
Las Vegas, NV - August 10 - 12, 2025

DISCOVER THE TRANFORMATIVE POTENTIAL OF ACCESSIBLE AND ACCURATE KNOWLEDGE

Gain insights from knowledge management experts on creating and maintaining documentation systems that deliver lasting value. Harness the power of knowledge to empower your team and drive success in your organization.

What is Support Driven Expo?

  • 6 tracks full of focused sessions that you and your team can mix and match to customize a program that best suits your needs - check out all the tracks!

  • Talk sessions presented by practitioners with hands-on experience from the Support Driven community

  • Every session is screened to help you learn - no sales demos and no product pitches

  • Designed to help you learn from presenters and attendees in a safe environment that facilitates deeper conversations about your challenges and ideas

Talks

  • How Notion CX Tamed the Multi-Tool Monster and Transformed Our Support Stack

    Dianmarie De Jesus | Content Program Manager, Internal Documentation at Notion

  • Vibe Support - A Riff on Vibe Code

    Dan Sahar | Co-founder of Guidde

  • Unlocking Generative AI’s Potential with KM

    David Kay | Principal at DB Kay & Associates Inc

  • Get the Word Out—Disseminating Information to your Support Team

    Cora Van Leeuwen | Support Specialist & Knowledge Expert at YNAB

  • Aligning All Post-Sales Teams to Feed the AI Bot

    Francoise Tourniaire | Owner and Principal of FT Works

  • Clarify your article types and it might change your life (or at least your help center)

    Maring Eberlein | Content Strategist and Support Champion at MFrances Consulting

  • Your AI Is Frustrating Customers—Here’s How to Fix It

    Anuj Shah | CEO & Co-Founder at Averas AI

  • Knowledge + AI Strategy for Solo and Small Teams

    Sara Feldman | Director of Member Engagement at Consortium for Service Innovation