SD Expo Management

SUPPORT DRIVEN EXPO
Las Vegas, NV - August 10 - 12, 2025

MASTERING TEAM LEADERSHIP

Whether you're a newcomer to people management or a seasoned pro, the challenges of navigating drastically different workplaces and burnout can be overwhelming. Join speakers from the Support Driven community as they offer valuable advice for managers at every level seeking to enhance their leadership skills.

What is Support Driven Expo?

  • 6 tracks full of focused sessions that you and your team can mix and match to customize a program that best suits your needs - check out all the tracks!

  • Talk sessions presented by practitioners with hands-on experience from the Support Driven community

  • Every session is screened to help you learn - no sales demos and no product pitches

  • Designed to help you learn from presenters and attendees in a safe environment that facilitates deeper conversations about your challenges and ideas

Talks

  • Universal Building Blocks for Global Agent Training and Certification

    Josh Carpenter | Senior Director, Customer Support at Arkestro

  • Things I wish I had known as a Support Manager

    Grace James | Principal Program Manager, Strategic Programs at Intercom

  • Rethinking CX Hiring: Why Passion and Product Affinity Might Be Your Secret Weapon

    Funmi Ajala | Head, Customer Support & Digital Operations at Hugo

  • The Art & Science of Managing a Small Customer Support Team

    Kevin Zyskowski | Chief Executive Officer at CertainlyCx & RavenCx

  • Creating Calm in the Chaos of Reactive Work.

    Zorah Mardesich | Customer Support Manager at PagerDuty

  • Support the Support: Empowering Your IC’s

    Val Quinn | Senior Manager, Customer Support at Vimeo