SD Expo Customer Experience

SUPPORT DRIVEN EXPO
Las Vegas, NV - August 10 - 12, 2025

PRIORITIZE CUSTOMER EXPERIENCE IN SUPPORT INTERACTIONS

Learn from industry leaders and community experts as they share best practices and innovative approaches. Elevate your support game and leave with actionable insights to delight your customers.

What is Support Driven Expo?

  • 6 tracks full of focused sessions that you and your team can mix and match to customize a program that best suits your needs - check out all the tracks!

  • Talk sessions presented by practitioners with hands-on experience from the Support Driven community

  • Every session is screened to help you learn - no sales demos and no product pitches

  • Designed to help you learn from presenters and attendees in a safe environment that facilitates deeper conversations about your challenges and ideas

Talks

  • Out with CES, in with AXIS: A new way to measure AI's impact on customer support

    Kenji Hayward | Senior Director of Customer Support at Front

  • Unlocking the Missing Last Mile in Your CX Strategy

    Adam Boelke | Founder & Managing Partner of Alignment Advantage Group

  • From Serving Tables to Serving Customers: How Waitressing Shaped My CX Philosophy

    Leanna Olbinsky | Head of Customer Experience at Silvertree

  • The Beings & the Bots: The Role of Humans in an AI CX World

    Abbey Sparks | Global Director of Client Success at Boldr

  • Customer Value Journey: Mapping It. Operationalizing It. Transforming CX.

    Yoram Baltinester | Customer Success Strategy & Operations at Bonterra