SD Expo Customer Experience

SUPPORT DRIVEN EXPO
Las Vegas, NV - August 10 - 12, 2025

PRIORITIZE CUSTOMER EXPERIENCE IN SUPPORT INTERACTIONS

Learn from industry leaders and community experts as they share best practices and innovative approaches. Elevate your support game and leave with actionable insights to delight your customers.

What is Support Driven Expo?

6 tracks full of focused sessions that you and your team can mix and match to customize a program that best suits your needs - check out all the tracks!
Talk sessions presented by practitioners with hands-on experience from the Support Driven community
Every session is screened to help you learn - no sales demos and no product pitches
Designed to help you learn from presenters and attendees in a safe environment that facilitates deeper conversations about your challenges and ideas

Talks

AXIS - Beyond CES, A New Score for AI's Customer Support Impact

Kenji Hayward | Senior Director of Customer Support at Front
Unlocking the Missing Last Mile in Your CX Strategy

Adam Boelke | Founder & Managing Partner at Alignment Advantage Group
Why the Best CX Leaders Think Like Waiters

Leanna Olbinsky | Head of Customer Experience at SkillCat
The Beings & the Bots: The Role of Humans in an AI CX World

Abbey Sparks | Global Director of Client Success at Boldr
Customer Value Journey: Mapping It. Operationalizing It. Transforming CX.

Yoram Baltinester | Customer Success Strategy & Operations at Bonterra
Why Your Customers Really Cancel

Clay Telfer | Customer Success Director & Founder of Churnbreaker Consulting
Your Support Queue Is a Goldmine of Untapped Insights

Sandeep Kaur | Automattic
How Voice of Customer Became My Enterprise Superpower

Lala Mamedov | Founder and Principal Consultant at The Support Strategy
Scaling CX Leanly

Hilary Dudek | Head of Customer Experience at Gamma
CX Isn’t enough: Driving business impact by integrating customer data, stakeholder management, and Scrum

Thaysa Starling | Founder of DEX