Blog
Solution for “cherry picking”
Curious if anyone has come up with a good solution for cherry picking.
How did you know or discover that you wanted to build a career in Support?
How did you know or discover that you wanted to build a career in Support? What sparked your interest to work in Customer Support? Was there anyone or any event in your career that led you towards that path?
Support Driven Expo 2022 - Call for Proposals
SD Expo brings the Support Driven community together to share how Customer Support really gets done so we can learn from each other and move the industry forward.
Recommendations - Survey Tools for Zendesk
Which 3rd party vendors do you use and/or recommend for ticket-related surveys (CSAT, NPS, CES, other)?
What are the best places to look for SaaS support jobs?
I am wondering if anyone has any suggestions for the best places to look for SaaS customer support jobs. I currently check LinkedIn and jobs.google but unsure if I am missing out on some opportunities by not looking on the best sites!
How can I add the account manager as a follower?
How can I make a generic trigger that adds the account manager as a follower on all tickets for an org?
How Can I Highlight My Leadership Skills When I Don’t Have Direct Experience as a People Manager?
How Can I Highlight My Leadership Skills When I Don’t Have Direct Experience as a People Manager?
Support Driven Leadership Summit Portland 2022- Call for Proposals
Do you find that you spend social gatherings regaling your friends with your theories of leadership? When you made your list of New Year’s resolutions, was one of them to speak at a conference about leadership? When you talk in your sleep, is it mostly to say, “I’m the captain now?” Whether the answer to any of these questions is yes or even a hesitant and/or confused “...maybe?” we’d like you to know that we’re accepting proposals for the long-delayed and long-awaited Support Driven Leadership Summit, taking place on June 6 and 7, 2022, in Portland, Oregon!
Notice on outbound ZD calls that the call is being recorded
Is there an easy way to put a notice on outbound ZD calls that the call is being recorded?
Recipe for Virtual Team-Building: Online Escape Room
How are you connecting teammates in a remote world?
What activities and events are you doing to help team members feel like they are a part of a team instead of on a lonely remote island?
Get all the agents using a Zendesk seat
How can I get a report of all the agents using a Zendesk seat to export?
Managing Internal Knowledge Bases: The Biggest Challenge for Growing Teams
Managing Internal Knowledge Bases: The Biggest Challenge for Growing Teams
The Key to Improving Company Culture? Solve Problems Together
The Key to Improving Company Culture? Solve Problems Together
Change Zendesk color to match seasons 🍂❄️🌱☀️
Does anyone else change their ZD color to match seasons? I've always done this…
How Do I Keep Suspended Users Out of Our Chats?
I tried searching ZD help but ended up in circles - is there a way to ban a user in Workspace? We suspended them but they are still able to chat in.
To close, or to not close the ticket? That is the question.
To close, or to not close the ticket? That is the question.
Why Over-Communication Is the Secret to Creating a Positive Customer Experience
Q: Hi Friends!! Need advice on communicating with users when you’re sunsetting a product feature. See thread - appreciate your help!
— Communication Struggles
Just the Right Amount of Slack Notifications
Any CSAT > Slack trigger experts here? I’ve set up a webhook to send good ratings to a slack channel, but any time the ticket is put back into solve, it will resend the satisfaction comment to slack.