Blog
6 Ways to Enhance Customer Experience While Growing
As you grow, the first thing to suffer may be your customer experience. Here are 6 ways to keep providing great, fast support even as your team multiplies.
Updating First Response Times to See the Whole Picture
Is it possible to force a ‘recalculate’ the first response times for some closed tickets? We have a few ones where the first comment was internal but we were in touch with the customer elsewhere (another ticket) bit of a process failure but I don’t want us to be liable for rebate on that. If I can correct the FRT we should be good.
What “The Office” Teaches us About Personal Service
Frameworks are great tools for helping us work smarter in support. Read on for an introduction to why and how to use them and learn about the Conversational Support Funnel, a valuable framework for combining different methods of support to create great experiences for your customers without overtaxing your team.
Making the Business Case for Frameworks in Customer Support
Frameworks are great tools for helping us work smarter in support. Read on for an introduction to why and how to use them and learn about the Conversational Support Funnel, a valuable framework for combining different methods of support to create great experiences for your customers without overtaxing your team.
Proactivity in Customer Support
Frameworks are great tools for helping us work smarter in support. Read on for an introduction to why and how to use them and learn about the Conversational Support Funnel, a valuable framework for combining different methods of support to create great experiences for your customers without overtaxing your team.
Should You Use a Framework in Customer Support?
Frameworks are great tools for helping us work smarter in support. Read on for an introduction to why and how to use them and learn about the Conversational Support Funnel, a valuable framework for combining different methods of support to create great experiences for your customers without overtaxing your team.
Making the Case for Frameworks in Customer Support
Frameworks are great tools for helping us work smarter in support. Read on for an introduction to why and how to use them and learn about the Conversational Support Funnel, a valuable framework for combining different methods of support to create great experiences for your customers without overtaxing your team.