Announcing the 2018 Heads of Support Survey!

Support Driven is excited to offer a new gift to the community of customer support professionals: the 2018 Heads of Support Survey! This survey is an anonymous collection of data that will allow support leaders to see how similar companies are staffing and running...
Support Driven Expo: Only 8 Weeks Away!

Support Driven Expo: Only 8 Weeks Away!

Hi everyone, A week ago, June seemed really far away. Plenty of time to take care of flights, hotels, schedules, pre- and post-Expo plans in Portland. Then I looked at the calendar and counted the weeks. Eight weeks! Something about eight weeks makes it feel like...

Apply for a SD Expo 2018 Scholarship

Support Driven is founded on community – and that means no one gets left behind. We want as many community members as possible to be able to experience the magic of SD Expo, even if they aren’t currently in the financial position to afford a ticket. We’re...

How Customer Support Supercharges Product Development

Did you know Customer Support teams help the Product teams at every stage? Being a core part of day-to-day client interactions, support teams are super dynamic and help everyone in your organization. There is a strong connection between product developers, customer...
Support Driven Expo: I’m ready to learn

Support Driven Expo: I’m ready to learn

Hi everyone! When I think back on conferences I’ve been to, I remember good times meeting people. I remember conversations over meals, I remember laughter, I remember the city and the venue. But with rare exception, I don’t remember content. One, three,...
4: Metrics

4: Metrics

In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of course, food. Links: https://www.kayako.com/blog/hiring-customer-service-representatives/ Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guests: Nicholas Tang...
2018 Customer Support Salary Survey

2018 Customer Support Salary Survey

It’s that time again! We know the Customer Support Salary Survey is one of the most highly anticipated surveys to share with the Support Driven community, and we’re all looking forward to seeing the results. Support Driven and Help Scout have teamed up together again...
Support Driven Volunteer Stories

Support Driven Volunteer Stories

Hello everyone! I’m Rose and I’ve been with Support Driven since January. Before that, I did frontline support at a startup and had no idea a community existed. After getting to know Scott at a PDX meetup last summer, he introduced me to Support Driven and...
Combining 2 Great Ideas

Combining 2 Great Ideas

Serving the Support Driven community is at the heart of everything we do and I’m always looking for ways we can bring more value to the community. Sometimes that leads to mashing up ideas that we’re familiar with, like combining webinars with an AMA in the...