A leadership gathering for people shaping the future of support.

A dedicated in-person conference for Heads of Support and Senior Leaders in Customer Support and Customer Experience. This Summit focuses on the evolving needs of the e-commerce support sector with leadership-led sessions and deep-dive conversations.

UPCOMING EVENT

March 24th - March 26th

LOS ANGELES SUMMIT

Tickets are still available - until sold out.

Summit LA 2026 Updates

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Our Incredible List of Speakers

Meet the voices shaping this year’s Summit.
Our speakers are practitioners, leaders, and builders from across the support and customer experience world, here to share what’s working, what’s changing, and what they’ve learned along the way.

More speakers will be announced soon - check back as the lineup grows.

Michelle Dizon | Alyssa Medina

Head of Scale Success & Customer Education | VP of Support at Fathom.ai

Alex Davison

Director of CX at ClickUp

Mike Corry

Technical Support Manager at Vanta

Kenji Hayward

Sr. Director of Support at Front

Mykel Salomon

Global Support Director at XAPT

Marlene Summers

Senior Vice President of Global Support at ECI Software Solutions

Our Partners

This Summit wouldn’t happen without the support of our partners, who believe in the value of community, learning, and connection. We’re grateful for their continued support.

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Speakers