Meet the Speakers
Support leaders, practitioners, and community builders sharing real-world lessons and practical insights.
Meet the voices shaping this year’s Summit.
Our speakers are practitioners, leaders, and builders from across the support and customer experience world, here to share what’s working, what’s changing, and what they’ve learned along the way.
More speakers will be announced soon - check back as the lineup grows.
Our Incredible List of Speakers
Technical Support Manager at VantaMike Corry
PAUSE and Transform Every Customer Conversation
Learn how pausing before responding to customers helps build trust, strengthen rapport, and set every interaction up for better outcomes
Mykel Salomon
The Human Protocol: AI Frameworks That Build Trust and Teams
Walk away with a practical framework to evaluate AI in support, decide what to automate or protect, and redesign roles so AI enhances human value instead of replacing it.
Global Support Director at XAPT
Michelle Dizon & Alyssa Medina
Head of Scale Success & Customer Education | VP of Support at Fathom.aiHow Support Insights Can Power Revenue and Retention
Learn how Support can partner with CS, Product, and Education to turn customer insights, scalable onboarding, and AI-driven automation into fewer tickets, faster adoption, earlier intervention, and measurable gains in retention and expansion.
Marlene Summers
How Brands Win or Lose in an Automated World
Get a practical framework for shifting the support conversation from cost-cutting to brand differentiation, with clear financial models and real language you can use to prove the value of human support and turn it into a competitive advantage.
Senior Vice President of Global Support at ECI Software Solutions
Alex Davison
How Great Careers Are Intentionally Built
The best careers are built on stories, not status.
Director of CX at Clickup
Kenji Hayward
Support is a Growth Engine
Gain a clear mental model for translating support work into business impact, plus one practical shift you can make immediately to increase your influence.
Sr. Director of Support at Front
Ben Meredith
The Mindset Shift That Transforms Teams
Attendees will leave this talk asking better questions, with practical tools to uncover and solve problems they did not even know they had.
Founder of Sustainable Support
Jon Clark
Support Insights That Shape the Product
Gain a practical view of how to use support insights to drive product iteration and improve internal workflows.
Head of Support at PylonUgo Balducci
Managing 10,000 Tickets a Month With Empathy and Engineering
Walk away with a technical, engineering-led framework to automate up to 10,000 tickets per month, so you can move from manual firefighting to a scalable, AI-driven support operation.
Founding AI Engineer at 14.ai
Lihi Shadmi
When AI Empties the Queue and Raises the Stakes
Learn a practical framework for replacing generic knowledge bases with dynamic context engines that surface the exact customer history agents need to resolve complex technical issues faster and more accurately.
CEO & Co-Founder at Hapiy.ai
Lala Mamedov
Designing Support Strategy Before the Data Exists
Gain a practical, question-based framework you can use immediately to design a support strategy during launches, pivots, and scaling inflection points, even when historical data, benchmarks, and certainty do not yet exist.
Director of IT and Support at Hugspace
Caitlyn Aguirre
Putting Voice AI on the Front Lines of Support
Get an honest, behind-the-scenes look at deploying voice AI inside a support organization, including what worked, what failed, and the lessons support leaders can use when navigating their own AI adoption.
Success & Support at Assembled
Todd Benton
Turning Ecommerce Customer Questions into Loyalty & Growth
Learn a practical approach to turning your top 10 recurring support questions into insights that shape product decisions and marketing strategy, helping you align more closely with real customer needs and strengthen loyalty every week.
Co-Owner of BentonWebs
David Sudolsky
Applying lessons from the bleeding edge in CX
Get practical guidance on how to create and shape new career paths in customer experience.
Founder & CEO at Boldr