Mykel Salomon

Mykel Salomon is a customer operations and support leader with more than 15 years of experience building and transforming global support organizations into scalable, AI-enabled operating systems. Previously, he held leadership roles at Office Depot and Burger King, where he led large cross-functional teams and drove operational improvements across complex service environments. He has scaled teams across the U.S., Europe, LATAM, and APAC, embedding automation, self-service, and AI to improve customer outcomes while reducing support costs.

Talk: The Human Protocol: AI Frameworks That Build Trust and Teams

Takeaways: Walk away with a practical framework to evaluate AI in support, decide what to automate or protect, and redesign roles so AI enhances human value instead of replacing it.

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Michelle Dizon and Alyssa Medina