Kenji Hayward
Kenji Hayward is a customer support leader known for building purpose-driven, high-performing support organizations that blend human connection with operational excellence. Inspired by the Japanese concept of ikigai, he has spent his career helping companies create meaningful customer experiences while scaling global support operations. Previously, he held leadership roles at Fluxx and Revel Systems, where he led award-winning teams and scaled international 24/7 support organizations. Kenji’s expertise includes support strategy, smart scaling, customer experience innovation, and aligning support operations with broader business goals.
“Testimonials”
Socials
Talks
Support is a Growth Engine
2026 • LA Summit
AXIS - Beyond CES, A New Score for AI's Customer Support Impact
2025 • Las Vegas Expo
Customer Support as Your Secret Weapon for Competitive Advantage
2024 • Chicago Leadership Summit
Photos from Support Driven Conferences
