Marlene Summers
Marlene Lee Summers is a customer experience and support transformation leader known for turning customer support organizations into strategic business advantages. With experience spanning high-growth startups, scale-ups, and enterprise transformation, she has led global support operations focused on customer retention, operational excellence, and AI-driven innovation. Previously, she held leadership roles at Salesforce, Vlocity, Zuora, and Marketbright, where she scaled international support teams, introduced collaborative swarming models, and drove measurable improvements in customer satisfaction and operational efficiency. Her work has earned multiple industry honors, including Globee and Stevie Awards for customer service leadership and transformation.
“Testimonials”
Socials
Talks
How Brands Win or Lose in an Automated World
2026 • LA Summit
How to Glow As You Grow
2018 • Portland Expo
Photos from Support Driven Conferences
