Blog Shubhangini shikha 9/22/23 Shubhangini shikha 9/22/23 Leadership at the Intersection: Navigating the Balance between Management and Leadership Read More Shubhangini shikha 9/21/23 Shubhangini shikha 9/21/23 Navigating Leadership with Humility and Accountability: A Conversation with Reagan Helms Read More Shubhangini shikha 9/19/23 Shubhangini shikha 9/19/23 Future of Customer Support and Transforming Conversations with Declan Ivory Read More Shubhangini shikha 9/15/23 Shubhangini shikha 9/15/23 Unlocking the Power of Support Reports: Insights from Andrew Rios Read More Shubhangini shikha 9/12/23 Shubhangini shikha 9/12/23 Taking Control of Your Career Growth: A Conversation with Stacy Justino from Loom Read More Shubhangini shikha 8/30/23 Shubhangini shikha 8/30/23 Emma Charles- Empathy in Customer Support: Insights and Strategies for Meaningful Interactions Read More Shubhangini shikha 8/26/23 Shubhangini shikha 8/26/23 How does the onboarding/training program work to get a lot of seasonal hires onboarded and productive? Read More Shubhangini shikha 8/25/23 Shubhangini shikha 8/25/23 Elyse Mankin- Bridging Support and Product Teams for Customer-Centric Success Read More Shubhangini shikha 8/22/23 Shubhangini shikha 8/22/23 Kenji Hayward- Empowering Support Teams: Practical AI Tips for Today's Challenges Read More Shubhangini shikha 8/14/23 Shubhangini shikha 8/14/23 Emre Tekoglu- Transforming Customer Support: From Churn to Award-Winning Excellence Read More Shubhangini shikha 8/11/23 Shubhangini shikha 8/11/23 Erica Seamster- Balancing Parenthood and the Workspace: Navigating Boundaries and Advocacy Read More Shubhangini shikha 7/28/23 Shubhangini shikha 7/28/23 Nino Cavenecia- SwiftCX on Elevating Support Tools and Addressing the Gap in Agent Assist Technology Read More Shubhangini shikha 7/27/23 Shubhangini shikha 7/27/23 Chinghiz Dzhumanazarov- Streamlining CX Teams with Kodif's One-Click Revolutionary Solution Read More Shubhangini shikha 7/14/23 Shubhangini shikha 7/14/23 Chris Martinez- How much time should people spend trying to understand what their customers are saying? Read More Guest User 7/6/23 Guest User 7/6/23 Hilary Dudek- Unlocking Leadership Potential: Strategies for Supporting New People Managers Read More Guest User 7/6/23 Guest User 7/6/23 Matt Dale- Resilient Leadership: Navigating Layoffs and Reduced Budgets Read More Guest User 7/6/23 Guest User 7/6/23 Andrea Silas- Two Heads Are Better Than One: How AI Can Work Together with Human Agents to Provide Superior Customer Support Read More Guest User 7/6/23 Guest User 7/6/23 Cynthia Ng- When Work Doesn't Fit the Mold, a Chief of Staff Steps In Read More Guest User 6/29/23 Guest User 6/29/23 Nick Cannariato- Metrics with a Purpose: Fostering Joyful and Productive Teams in Support Read More Guest User 6/20/23 Guest User 6/20/23 Support Driven Startup Accelerator Program Read More Newer Posts Older Posts
Shubhangini shikha 9/22/23 Shubhangini shikha 9/22/23 Leadership at the Intersection: Navigating the Balance between Management and Leadership Read More
Shubhangini shikha 9/21/23 Shubhangini shikha 9/21/23 Navigating Leadership with Humility and Accountability: A Conversation with Reagan Helms Read More
Shubhangini shikha 9/19/23 Shubhangini shikha 9/19/23 Future of Customer Support and Transforming Conversations with Declan Ivory Read More
Shubhangini shikha 9/15/23 Shubhangini shikha 9/15/23 Unlocking the Power of Support Reports: Insights from Andrew Rios Read More
Shubhangini shikha 9/12/23 Shubhangini shikha 9/12/23 Taking Control of Your Career Growth: A Conversation with Stacy Justino from Loom Read More
Shubhangini shikha 8/30/23 Shubhangini shikha 8/30/23 Emma Charles- Empathy in Customer Support: Insights and Strategies for Meaningful Interactions Read More
Shubhangini shikha 8/26/23 Shubhangini shikha 8/26/23 How does the onboarding/training program work to get a lot of seasonal hires onboarded and productive? Read More
Shubhangini shikha 8/25/23 Shubhangini shikha 8/25/23 Elyse Mankin- Bridging Support and Product Teams for Customer-Centric Success Read More
Shubhangini shikha 8/22/23 Shubhangini shikha 8/22/23 Kenji Hayward- Empowering Support Teams: Practical AI Tips for Today's Challenges Read More
Shubhangini shikha 8/14/23 Shubhangini shikha 8/14/23 Emre Tekoglu- Transforming Customer Support: From Churn to Award-Winning Excellence Read More
Shubhangini shikha 8/11/23 Shubhangini shikha 8/11/23 Erica Seamster- Balancing Parenthood and the Workspace: Navigating Boundaries and Advocacy Read More
Shubhangini shikha 7/28/23 Shubhangini shikha 7/28/23 Nino Cavenecia- SwiftCX on Elevating Support Tools and Addressing the Gap in Agent Assist Technology Read More
Shubhangini shikha 7/27/23 Shubhangini shikha 7/27/23 Chinghiz Dzhumanazarov- Streamlining CX Teams with Kodif's One-Click Revolutionary Solution Read More
Shubhangini shikha 7/14/23 Shubhangini shikha 7/14/23 Chris Martinez- How much time should people spend trying to understand what their customers are saying? Read More
Guest User 7/6/23 Guest User 7/6/23 Hilary Dudek- Unlocking Leadership Potential: Strategies for Supporting New People Managers Read More
Guest User 7/6/23 Guest User 7/6/23 Matt Dale- Resilient Leadership: Navigating Layoffs and Reduced Budgets Read More
Guest User 7/6/23 Guest User 7/6/23 Andrea Silas- Two Heads Are Better Than One: How AI Can Work Together with Human Agents to Provide Superior Customer Support Read More
Guest User 7/6/23 Guest User 7/6/23 Cynthia Ng- When Work Doesn't Fit the Mold, a Chief of Staff Steps In Read More
Guest User 6/29/23 Guest User 6/29/23 Nick Cannariato- Metrics with a Purpose: Fostering Joyful and Productive Teams in Support Read More
