Support Driven Summit 2025: Latest News, Special Rates & Speaker Lineup
We’re excited to share the latest news about the Support Driven Summit 2025, happening October 28–30 in San Francisco!
Here are a few important updates to help you get ready:
Welcome Party
Kick things off by connecting with fellow attendees in a relaxed, fun setting. Light snacks and a drink ticket are included.
When: Tuesday, October 28, 3:00–5:00 PM PDT
Where: Black Hammer Brewing Company, 544 Bryant Street, SOMA 94114
Hotels - Special Rates for Attendees
We’ve secured special discounts for Summit attendees:
Axiom Hotel:
Bookable Dates: October 27–30
Rate: $159 – $269 per night
Rates exclude taxes: 17.70% per room, per night
Triple/Quad occupancy: Additional $20 per room, per night
Room rates are net and non-commissionable.
Reservations Cutoff Date: October 6, 2025
Cancellation Policy: Up to 48 Hours Prior – No Penalty
Hotel G San Francisco:
18% discount for October 28–30 stays
Complimentary Wi-Fi + in-room Nespresso machines
24-hour fitness center access
Waived $40 daily facility fee
72-hour cancellation policy
👉 Book your room here or call (844) 986-8017 with code VENU.
Tilden Hotel:
$126 per night (Deluxe King room)
Available October 27–31
Book by Saturday, September 27
Tickets - Early Bird Ends Soon!
Save 20% on Summit tickets when you book by September 30.
Call for more on-site volunteers
We are looking to fill the following on-site volunteer roles:
Volunteer Coordinator
Point of escalation for any issues that arise.
Organize setup of food deliveries and coffee.
Makes sure the volunteer team during their shift is active and on point.
Slido Control and Slide Manager
Manage the slide decks for the event.
Reset slido Q&A board after each speaker.
MC/Host
Stage role
Introduce speakers and guide attendees through the program
Guide attendees through Group Activities
Must be stationed near the stage at all times during their shift
Registration
Welcome attendees, hand out badges, and set the tone for a great event.
Runners
A flexible, support-based role to handle any unexpected needs or logistical tasks during the event.
For those interested (make sure you are physically attending the event), please fill out the volunteer form and don't forget to indicate your preferred role and shift schedule (preferred day, morning/afternoon shift). Also let us know if you are willing to take on more than one role.
Also note that volunteer roles are not intensive, you will definitely have time to engage and participate in the talks.
Support Driven Heads to Europe in 2026
We’re excited to share that the Support Driven Leadership Summit is coming back to Europe in late May/early June 2026. This in-person gathering will bring together Heads of Support and senior leaders to connect, problem-solve, and grow together. Want to stay updated as details unfold? Be the first to know about location, speakers, and registration by joining the mailing list.
👉 Join the SD Leadership Summit Europe mailing list
🎤 Featured Speakers
Melinda Roberts
Talk Title: Building a Healthy, Customer-Driven Culture in CX
Francoise Tourniaire
Talk Title: How to say no to a customer and leave them and you feeling good - in 5 minutes!
Grant Stanis
Talk Title: From Emotion to Business Impact: Leading with Data-Driven Escalations
Adam Lobb
Talk Title: Revenue‑Aligned Support: Building Efficiency via Tiered Models and Automation- Without Cutting Humans
Garrick Ho
Talk Title: From Support to Strategy: How Patreon Turns Customer Feedback into Product Impact
Want more from Support Driven Summit?
Explore the full speaker lineup, event details, and everything coming your way on the Summit homepage.