Support Driven Summit 2025: Latest News, Special Rates & Speaker Lineup

We’re excited to share the latest news about the Support Driven Summit 2025, happening October 28–30 in San Francisco!

Here are a few important updates to help you get ready:


Welcome Party 

Kick things off by connecting with fellow attendees in a relaxed, fun setting. Light snacks and a drink ticket are included.

When: Tuesday, October 28, 3:00–5:00 PM PDT
Where: Black Hammer Brewing Company, 544 Bryant Street, SOMA 94114

👉 RSVP for the Welcome Party


Hotels - Special Rates for Attendees

We’ve secured special discounts for Summit attendees:

Axiom Hotel:

  • Bookable Dates: October 27–30

  • Rate: $159 – $269 per night

    • Rates exclude taxes: 17.70% per room, per night

    • Triple/Quad occupancy: Additional $20 per room, per night

    • Room rates are net and non-commissionable.

    • Reservations Cutoff Date: October 6, 2025

    • Cancellation Policy: Up to 48 Hours Prior – No Penalty

👉 Book your room here

Hotel G San Francisco:

  • 18% discount for October 28–30 stays

  • Complimentary Wi-Fi + in-room Nespresso machines

  • 24-hour fitness center access

  • Waived $40 daily facility fee

  • 72-hour cancellation policy

👉 Book your room here or call (844) 986-8017 with code VENU.

Tilden Hotel:

  • $126 per night (Deluxe King room)

  • Available October 27–31

  • Book by Saturday, September 27

👉 Reserve your room here


Tickets - Early Bird Ends Soon!

Save 20% on Summit tickets when you book by September 30.

👉 Get your SD Summit 2025 Ticket


Call for more on-site volunteers

We are looking to fill the following on-site volunteer roles:

  • Volunteer Coordinator

    • Point of escalation for any issues that arise.

    • Organize setup of food deliveries and coffee.

    • Makes sure the volunteer team during their shift is active and on point.
       

  • Slido Control and Slide Manager

    • Manage the slide decks for the event.

    • Reset slido Q&A board after each speaker.
       

  • MC/Host

    • Stage role

    • Introduce speakers and guide attendees through the program

    • Guide attendees through Group Activities

    • Must be stationed near the stage at all times during their shift
       

  • Registration

    • Welcome attendees, hand out badges, and set the tone for a great event.
       

  • Runners

    • A flexible, support-based role to handle any unexpected needs or logistical tasks during the event.
       

  • For those interested (make sure you are physically attending the event), please fill out the volunteer form and don't forget to indicate your preferred role and shift schedule (preferred day, morning/afternoon shift). Also let us know if you are willing to take on more than one role.

    • Also note that volunteer roles are not intensive, you will definitely have time to engage and participate in the talks.

👉 Sign up here


Support Driven Heads to Europe in 2026

We’re excited to share that the Support Driven Leadership Summit is coming back to Europe in late May/early June 2026. This in-person gathering will bring together Heads of Support and senior leaders to connect, problem-solve, and grow together. Want to stay updated as details unfold? Be the first to know about location, speakers, and registration by joining the mailing list.

👉 Join the SD Leadership Summit Europe mailing list


🎤 Featured Speakers

Melinda Roberts

Talk Title: Building a Healthy, Customer-Driven Culture in CX

Francoise Tourniaire

Talk Title: How to say no to a customer and leave them and you feeling good - in 5 minutes!

Grant Stanis

Talk Title: From Emotion to Business Impact: Leading with Data-Driven Escalations

Adam Lobb

Talk Title: Revenue‑Aligned Support: Building Efficiency via Tiered Models and Automation- Without Cutting Humans

Garrick Ho

Talk Title: From Support to Strategy: How Patreon Turns Customer Feedback into Product Impact


Want more from Support Driven Summit?
Explore the full speaker lineup, event details, and everything coming your way on the Summit homepage.

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Support Driven Summit 2025: Hotels, Tickets, Speakers + Big News