Countdown to Support Driven Summit 2025 in San Francisco!
Exciting news! Support Driven Summit 2025 is just around the corner, happening October 28–30 in San Francisco. Here’s your guide to all the updates and highlights so you can make the most of this year’s Summit.
Welcome Party
Kick things off by connecting with fellow attendees in a relaxed, fun setting. Light snacks and a drink ticket are included.
When: Tuesday, October 28, 3:00–5:00 PM PDT
Where: Black Hammer Brewing Company, 544 Bryant Street, SOMA 94114
#zlocal San Francisco Meetup
Kick off day 1 of the Summit by connecting with fellow attendees and local community members in a casual, fun setting. Enjoy good vibes, plenty of space, and a variety of food trucks while meeting others attending the SD Summit. Hosted by CraftCX (Kenji & Jason).
When: Tuesday, October 28, 11:30 AM - 1:30 PM PDT
Where: Spark Social, 601 Mission Bay Blvd. North, San Francisco, CA 94158
Hotel - Special Rates for Attendees
We’ve secured special discounts for Summit attendees:
Hotel G San Francisco:
18% discount for October 28–30 stays
Complimentary Wi-Fi + in-room Nespresso machines
24-hour fitness center access
Waived $40 daily facility fee
72-hour cancellation policy
👉 Book your room here or call (844) 986-8017 with code VENU.
Panel Session: Support as a Revenue Driver in High-Compliance Industries
Wednesday, October 29 | 11:15 AM – 12:00 PM
Join us for an engaging discussion on how support teams in high-compliance sectors can become powerful revenue drivers. Hosted by TextExpander, this session will be moderated by Greg Walder, CRO at TextExpander, and will explore strategies, real-world examples, and tools that transform compliance challenges into growth opportunities.
Call for more on-site volunteers
We are looking to fill the following on-site volunteer roles:
Volunteer Coordinator
Point of escalation for any issues that arise.
Organize setup of food deliveries and coffee.
Makes sure the volunteer team during their shift is active and on point.
Slido Control and Slide Manager
Manage the slide decks for the event.
Reset slido Q&A board after each speaker.
Registration
Welcome attendees, hand out badges, and set the tone for a great event.
Runners
A flexible, support-based role to handle any unexpected needs or logistical tasks during the event.
For those interested (make sure you are physically attending the event), please fill out the volunteer form and don't forget to indicate your preferred role and shift schedule (preferred day, morning/afternoon shift). Also let us know if you are willing to take on more than one role.
Also note that volunteer roles are not intensive, you will definitely have time to engage and participate in the talks.
Thank You to our Event Sponsors
Slido - Slido is a platform that enables interactive audience engagement through live polls, Q&A, quizzes and word clouds during meetings or events.
Birdie - Birdie.ai is a feedback analytics platform that uses AI to centralize, analyze, and quantify customer feedback across multiple sources to surface insights and prioritize actions.
Horatio – A tech-enabled outsourcing partner providing trusted, handpicked support teams so businesses can focus on growth.
Intryc - Intryc is an AI-driven customer experience platform that automates quality assurance, insights, training, and coaching for support teams.
Import2 - Import2 is a one-click data migration service that automates transferring your data between SaaS apps, helping you switch or consolidate platforms with minimal hassle.
Embrace ai - Embrace.ai is an AI-powered platform that enhances customer and employee self-service by delivering fast, accurate answers through conversational search and personalized AI agents.
Pylon - Pylon is an AI-native customer support platform tailored for B2B companies, integrating omnichannel communication, AI-driven automation, and account intelligence to streamline post-sales operations.
TextExpander - TextExpander is a productivity tool that lets users create and insert text snippets or boilerplate content via keyboard shortcuts to speed up repetitive typing tasks.
Assembled - Assembled is a unified support operations platform that combines AI agents, workforce management, and analytics to help companies staff, manage, and automate human + AI customer support.
Craft CXM - Craft CXM is a customer-experience consultancy and solutions firm that designs, implements, and optimises connected CX programs and operations.
Want more from Support Driven Summit?
Explore the full speaker lineup, event details, and everything coming your way on the Summit homepage.
