Where Heads of Support and Senior Support Leaders level up, together.
A dedicated in-person event for Heads of Support and Senior Leaders in Customer Support/Customer Experience.
Network with leaders who care as much about support as you do.
As a senior leader, you play a direct strategic role in your company's success. There's no textbook for the work you do, or the current economic realities you're faced with.
Unfortunately, you're often the only leader who understands the Support function.
It's hard to talk through problems, develop innovative ideas, and have the impact you know is possible when you're on your own!
Leadership Summit is a two-day, in-person event exclusively for senior leaders in Customer Support/Customer Experience.
Because well-supported leaders create better opportunities for everyone. And because you deserve the support of peers who care.
Two days to level up your business, your career, and the entire Support field.
Meet and build relationships with other leaders who can relate to your challenges
Problem-solve, brainstorm ideas, and get insights to improve your business
Walk away with new friends and a network of peers that can help grow your career
The Experience
Unlike most conferences where you only sit and listen to lectures, Leadership Summit is carefully designed to maximize the time, the space and the participants, to make it the most beneficial to everyone involved.
Designed to spark connections
Speakers you'll want to hear
Conversations between leaders
Facing a room full of strangers isn't everyone's cup of tea! That's why we start Day One with a structured "meet and greet" mixer. You'll have time to meet many attendees in a fun and easy setting.
Our speakers are senior support leaders just like you. You'll learn from others who have been through things you may be facing now. They'll share insights about Strategy, Forecasting, and navigating uncertain times.
Day Two is intended to deepen the conversation. Facilitated sessions will have you bouncing ideas off each other, collaborating, and sharing aha-moments.
We’ll be exploring the theme Transforming Customer Support from Cost Center to Value Driver.
By the end of the event, you'll have new connections with other leaders, and a chance to stay connected through the Support Driven community.
Brought to you by:
Leadership Summit could be for you if...
● Strategy & Direction, Budgeting, or Operational Tooling Decisions are part of your role
● You run the support side of your business, working directly with your company's leadership
● You're responsible for building a team and/or managing people
● Your job title is Head of Support, VP Support, or similar*
● You thrive when helping others, sharing ideas and problem-solving together
● You care about growing your culture and creating a positive employee experience
● You're open and curious about new ways of doing things
● You're passionate about strategy and growing as a leader
If this does not describe your role, that just means you'll find more value in other groups and events we offer.
* We recognize that job titles are not always reflective of the work we do, so don’t worry if you don’t fit into the “Head of Support” title box or if you’ve carried these responsibilities in the past but may find yourself on a new path - we still encourage you to apply.
We're keeping this event small. Here's why:
We believe the best way to learn is through sharing ideas with others who understand what you do.
At Leadership Summit, we want to give each person time to get into longer conversations and make deeper connections with each other. That's why attendance is limited.
Find your people at Leadership Summit 2026