Support Driven hosted a fireside chat event for Knowledge Management - register above to check out the recording, where our speakers discussed things such as:

• Prioritizing Cleanup Efforts:

  • How do you determine which articles in the massive KB to prioritize for cleanup?

  • What criteria or metrics can help identify articles that are most urgently in need of attention?
    

• Balancing Preservation and Usability:

  • How can organizations strike a balance between preserving historical knowledge and ensuring the KB remains usable and relevant?

  • What strategies can be employed to effectively archive outdated or seldom-used content while still making it accessible for reference?
    

• Implementing Cleanup Processes:

  • What are some practical steps or methodologies for systematically cleaning up a large KB with numerous outdated or duplicate articles?

  • What are some things to consider during clean-up (relevancy, consistency, style, accessibility) and how do you know what to work on first?
    

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