Support Driven hosted a fireside chat event for Customer Experience - register above to check out the recording, where our speakers discussed things such as:

• How support teams use ticket tags:

  • How to use ticket tags to improve knowledge articles?

  • How to use ticket tags to improve support operations?

  • How to use ticket tags to influence the company roadmap?

  • What to do if it doesn't seem like executives, product, operations, marketing, etc. are not listening?
    

• How to design and execute a tagging system:

  • How do you build a tagging hierarchy?

  • How do tags get applied? Who does it?

  • What are some common pitfalls to avoid?
    

• How to leverage automation and technology in ticket tagging:

  • How to connect ticket tag information with other systems (like your transaction information)?

  • How can AI assist with tagging hierarchy creation and application?

  • How to blend your team's expertise with AI?
    

Enjoy this topic? Be sure to check out the following resources that may interest you as well!

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