Support Driven Customer Experience
Fireside Chat

The importance of bringing our authentic selves to the table


Sam Chandler
Director of Customer Success, Startups at Zendesk

Kim Izaguirre-Merlos
Premier Fellow Coach at BetterUp

Support Driven hosted a fireside chat event for Customer Experience - register above to check out the recording, where our speakers discussed things such as:

  • The Value of Authenticity in Professional Settings

    • Why is it important for individuals to bring their authentic selves to the workplace, particularly in leadership roles?

    • How does authenticity contribute to building trust, fostering genuine connections, and enhancing collaboration within teams?

  • Barriers to Authenticity

    • What are some common reasons why individuals may feel hesitant or fearful about bringing their authentic selves to professional environments?

    • How do societal norms, workplace culture, and fear of judgment influence our willingness to be authentic at work?

  • Strategies for Overcoming Doubt and Embracing Authenticity

    • What practical steps can individuals take to overcome fear and doubts about bringing their authentic selves to the table?

    • How can organizations foster a culture that encourages authenticity, vulnerability, and inclusive communication?

    • Are there specific techniques or exercises that individuals can practice to cultivate self-awareness, confidence, and authenticity in professional settings?

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