Episode 11 – Nick Francis on Proactive Customer Conversations

Written By Guest User

In this episode; “What if you could use customer support proactively to create wow experiences?”

Nick Francis shares stories from the early days of Help Scout. Stories about doing support, talking with early customers to guide the product and bending over backwards to create wow moments. Nick talks about reaching out to customers with proactive support to help

Guest User
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Episode 12 – Kathleen Rouse on Collecting and Sharing Stories
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Episode 10: Dave Wiskus on Designing the Support Experience