Episode 10: Dave Wiskus on Designing the Support Experience

In this episode, “I don’t think that you can call yourself a thoughtful, design focused company if there are huge chunks of the experience that you don’t put thought into.” As the designer for Q Branch, Dave talks about the product experience being more than how it looks and how it works.

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Episode 11 – Nick Francis on Proactive Customer Conversations

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Episode 9: Evan Hamilton – Engaging and Supporting Your Community