Episode 9: Evan Hamilton – Engaging and Supporting Your Community

In this episode, Evan shares how he sees community and how to find it. We talk about his tips for engaging the community, getting support from your bosses and hiring a community manager. We explore the overlap between community and customer support and where things are heading.

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Episode 10: Dave Wiskus on Designing the Support Experience

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Episode 8: Carolyn Kopprasch – Handling Hacks and Shaping Culture with Radical Transparency at Buffer