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Creating Community with Lizzie Keiper
Shubhangini shikha 6/13/24 Shubhangini shikha 6/13/24

Creating Community with Lizzie Keiper

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Beyond CSAT with Sarah Betts
Shubhangini shikha 4/26/24 Shubhangini shikha 4/26/24

Beyond CSAT with Sarah Betts

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Ticket Prevention with Rolf Middendorp
Shubhangini shikha 4/17/24 Shubhangini shikha 4/17/24

Ticket Prevention with Rolf Middendorp

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Scaling Support with Susana de Sousa
Shubhangini shikha 4/15/24 Shubhangini shikha 4/15/24

Scaling Support with Susana de Sousa

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Learning to Lead with Alex Plasket
Shubhangini shikha 4/4/24 Shubhangini shikha 4/4/24

Learning to Lead with Alex Plasket

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People First with Marybeth Alexander
Shubhangini shikha 3/27/24 Shubhangini shikha 3/27/24

People First with Marybeth Alexander

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Setting the Standard with Sarah Caminiti
Shubhangini shikha 3/19/24 Shubhangini shikha 3/19/24

Setting the Standard with Sarah Caminiti

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Incident Management with Kat Gaines
Shubhangini shikha 1/31/24 Shubhangini shikha 1/31/24

Incident Management with Kat Gaines

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From Strategy to Action with Andrew Ríos
Shubhangini shikha 1/24/24 Shubhangini shikha 1/24/24

From Strategy to Action with Andrew Ríos

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Kick-starting Knowledge Centered Service with Sara Feldman
Shubhangini shikha 12/21/23 Shubhangini shikha 12/21/23

Kick-starting Knowledge Centered Service with Sara Feldman

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Onboarding with Laura Bedoya
Shubhangini shikha 12/14/23 Shubhangini shikha 12/14/23

Onboarding with Laura Bedoya

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Getting into Support Ops with Sarah Cullerton
Shubhangini shikha 12/7/23 Shubhangini shikha 12/7/23

Getting into Support Ops with Sarah Cullerton

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Manage Your Tech Stack with Matt Beran
Shubhangini shikha 11/8/23 Shubhangini shikha 11/8/23

Manage Your Tech Stack with Matt Beran

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Shifts in SaaS Support with Mixime Manseau
Shubhangini shikha 10/31/23 Shubhangini shikha 10/31/23

Shifts in SaaS Support with Mixime Manseau

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Reports People will Love with Andrew Ríos
Shubhangini shikha 10/25/23 Shubhangini shikha 10/25/23

Reports People will Love with Andrew Ríos

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Implement Responsibly: Unlocking the Power of AI for Support
Shubhangini shikha 10/10/23 Shubhangini shikha 10/10/23

Implement Responsibly: Unlocking the Power of AI for Support

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Start Simple: Building Your First Help Center
Shubhangini shikha 10/10/23 Shubhangini shikha 10/10/23

Start Simple: Building Your First Help Center

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Performance is Personal with Amiee Twigg
Shubhangini shikha 10/9/23 Shubhangini shikha 10/9/23

Performance is Personal with Amiee Twigg

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Discovering Leadership With Matt Dale
Shubhangini shikha 9/28/23 Shubhangini shikha 9/28/23

Discovering Leadership With Matt Dale

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Measure What Matters: Driving Business Outcomes
Shubhangini shikha 9/19/23 Shubhangini shikha 9/19/23

Measure What Matters: Driving Business Outcomes

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