Mykel Salomon is the Global Support Director at XAPT with 15+ years of experience designing and scaling global customer support organizations. He focuses on transforming support into a strategic, AI-first operating system by embedding automation, self-service, and scalable processes. Mykel is passionate about building systems that scale, developing high-performing global teams, and turning customer insights into product improvements and business growth.

Talk: The Human Protocol: AI Frameworks That Build Trust and Teams

Takeaways: Walk away with a practical framework to evaluate AI in support, decide what to automate or protect, and redesign roles so AI enhances human value instead of replacing it.