Michelle Dizon and Alyssa Medina bring deep experience in building scalable, customer-focused support and success teams. Michelle is the Head of Scale Success and Customer Education at Fathom, where she focuses on helping customers unlock the full value of the platform through scalable success programs, learning experiences, and proactive engagement. Alyssa has nearly 15 years of experience building and transforming customer experience teams at high-growth companies including Brandwatch, Greenhouse, Postscript, Apollo.io, and Fathom. Together, they are passionate about turning customer insights into strategies that strengthen collaboration, improve retention, and drive revenue growth.

Talk: How Support Insights Can Power Revenue and Retention

Takeaways: Learn how Support can partner with CS, Product, and Education to turn customer insights, scalable onboarding, and AI-driven automation into fewer tickets, faster adoption, earlier intervention, and measurable gains in retention and expansion.