Marlene Summers is the Senior Vice President of Global Support at ECI Software Solutions and a technology executive focused on customer experience transformation and AI-driven support strategy. She has extensive experience scaling global support operations across startups, scale-ups, and private equity–backed companies. Marlene is passionate about simplifying complexity, building high-performing teams, and turning customer support into a strategic advantage through innovation, empathy, and operational excellence.

Talk: How Brands Win or Lose in an Automated World

Takeaways: Get a practical framework for shifting the support conversation from cost-cutting to brand differentiation, with clear financial models and real language you can use to prove the value of human support and turn it into a competitive advantage.