Mike Corry is a Technical Support Manager with nearly a decade of experience building and scaling customer support teams at high-growth companies. He focuses on improving processes, mentoring teams, and creating scalable, customer-first support systems. Mike is passionate about developing support talent and turning customer support into a strategic advantage for growing organizations.

Session Title: PAUSE and Transform Every Customer Conversation

Takeaway: Learn how pausing before responding to customers helps build trust, strengthen rapport, and set every interaction up for better outcomes