Support Driven hosted a fireside chat event for HealthTech - register above to check out the recording, where our speakers discussed things such as:

• Compliance:

  • How do you ensure that your customer support team is well-versed in the nuanced aspects of HIPAA compliance, especially when dealing with sensitive healthcare information?

  • How do you approach training customer support representatives to handle healthcare-related inquiries in a manner that aligns seamlessly with HIPAA compliance?

• Balance:

  • What strategies do you employ to balance transparent communication with customers regarding their health information while maintaining compliance with HIPAA regulations?

  • In situations where customer needs may clash with strict HIPAA guidelines, how do you strike a balance between providing quality support and upholding compliance standards?

• Technology:

  • In the age of advanced customer support technologies, how do you integrate digital tools and platforms while ensuring HIPAA compliance, and what challenges have you encountered in this regard?

  • With the rise of remote work, how does your organization address HIPAA compliance for customer support teams working from various locations, and what measures are taken to secure sensitive information?

  • What steps do you take to stay ahead of evolving HIPAA regulations, and how does your organization foster a culture of continuous improvement in customer support practices within the framework of compliance?
    

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